Tenant management
Tenant management that does not live in your text messages
Tenant management is mostly communication and records: who lives where, on what terms, how to reach them, and what they have asked you to fix. TenantTool keeps the records straight and gives your tenants a place to talk to you that is not your phone.
Updated 21 September 2026
Every tenancy, on the record
Each tenancy stores the tenants and their contact details, the start and end dates, whether it is fixed term or periodic, the rent and when it is paid, and the documents that go with it. When a tenancy ends it moves to the property history rather than being deleted.
Deposits tied to the tenant, not the building
A tenancy deposit is protected for that tenancy and returned or re-protected when it ends. TenantTool records the scheme, the reference and the date it was protected on the tenancy itself, so the next tenant starts with a clean record rather than inheriting the last one.
A portal for your tenants
You can invite a tenant to their own portal, separate from your dashboard. You choose exactly what they can see, and they only ever see their own tenancy.
- Report a repair, which lands on your maintenance board and notifies you
- Follow the progress of repairs already reported
- Look up their tenancy dates, rent and term
- See where their deposit is protected and its reference
- See the safety certificates for the home, if you share them
Contact details when you need them
When you are on site or dealing with a contractor, the question is usually who is in the property and how to reach them. Tenant contact details are one tap from the overview, with call, message and email buttons where the details exist.
Common questions
- Can tenants see my other properties?
- No. A tenant is not a member of your workspace. Their portal account is tied to one tenancy, and the server checks that on every request.
- Do tenants pay for the portal?
- No. The portal is part of your plan, and tenants sign in free of charge.
- Can I stop a tenant seeing something?
- Yes. Each part of the portal is switched on or off per tenant, and you can withdraw access at any time.